I bring 10 years of experience in the BPO and financial industry, having served in roles such as Credit Card Collector, Accounts Receivable Specialist, Trainer, Quality Analyst, and most recently, Bank Customer Service Representative.
I have extensive communication experience, engaging with customers worldwide via phone, email, and chat. Proven track record in managing high-volume accounts, negotiating payment arrangements, and achieving top collection performance while maintaining professionalism and customer satisfaction. Skilled in analyzing delinquent accounts, implementing collection strategies, and training teams on best practices. Adept at using a wide range of financial tools and systems, with strong communication and problem-solving skills that ensure efficiency in meeting collection targets. My ability to listen, empathize, and resolve issues effectively has consistently delivered resolutions that customers accept and appreciate, resulting in excellent Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) ratings.
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