IT professional with 3 years of experience in technical support and software development. Currently a Technical Support Analyst at Aprimo, handling ticket resolution, bug escalation, and coordination with Engineering and Product teams. Previously an Associate Software Engineer at Accenture, writing SQL scripts and building automation bots.
Strong at investigating complex issues and communicating findings clearly to both technical and non-technical people. Regularly works with Postman, Application Insights, and Browser DevTools, and takes ownership of internal documentation that the team continues to rely on.
Focused on deepening technical expertise and taking on work to grow more.
