Extensive IT Support Expertise — Over 6 years of technical support experience across Microsoft 365, networking devices, and various IT systems, specializing in troubleshooting, onboarding, and user support.
Microsoft 365 Proficiency — Skilled in Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Microsoft Defender, Microsoft Purview, and Office apps, with strong knowledge of administration and user adoption.
Technical Tools & Systems — Experienced with Windows Server (2016–2022), Active Directory, PowerShell, RDP, networking, Cisco, Linksys, Belkin, Citrix, Salesforce, Workday, and various ticketing tools.
Customer Service Excellence — Proven ability to handle technical, billing, retention, and complaint resolution with empathy, professionalism, and adherence to compliance standards.
Leadership & Coordination — Served as Point-of-Contact (POC) and Subject Matter Expert (SME), ensuring smooth communication, team efficiency, and process improvement.
Multilingual Communication — Proficient in English, Cebuano, and Tagalog, with strong documentation and knowledge base contributions.
