Results-driven customer service professional with over 4 years of experience in the BPO industry, specializing in healthcare, telecommunications, and order management. Experienced in handling inbound and outbound calls, resolving customer concerns, explaining billing and account information, processing requests, and delivering excellent customer service while consistently meeting performance metrics such as quality, CSAT, AHT, and productivity goals.
Proficient in Salesforce, Microsoft Office, Google Workspace, and CRM systems, with strong communication, problem-solving, and multitasking abilities. Known for being dependable, adaptable, detail-oriented, and quick to learn new tools and processes. Currently seeking opportunities in customer service, administrative support, virtual assistance, healthcare support, or sales where I can contribute to organizational success while continuing to grow professionally.
