Customer Service and Operations Support Specialist with over 7 years of experience in the BPO and remote work industry. Proven track record in handling customer concerns, resolving complex billing and technical issues, and maintaining high customer satisfaction.
Experienced as a Subject Matter Expert (SME) and back-up trainer, supporting team performance and improving service quality. Skilled in appointment scheduling, client coordination, CRM systems, and administrative support. Known for strong communication, organization, and the ability to manage multiple tasks in fast-paced environments.
Seeking a remote role in customer support, virtual assistance, or operations where I can contribute to team efficiency and deliver excellent client experience.
