BSIT graduate with hands-on experience in hardware and software troubleshooting, network maintenance, and basic web development. Skilled in providing timely and user-friendly technical support, with knowledge of ITIL principles and experience working in collaborative, Agile-style environments. Proficient in Windows systems, Microsoft 365, and cloud-based tools, with a strong ability to learn new technologies quickly. Dedicated to ensuring system reliability, enhancing user experience, and maintaining high standards of data security and confidentiality.
