Educator, coach, facilitator, and senior customer service professional with 11+ years of experience (in BPO/call centers and in non-BPO settings). Expertise in multichannel support (calls, email, chat, and back-office), escalations, retention, and payment processing. Proven track record in financial services, telecom, travel, real estate, B2B, and education sectors. Specialized in resolving complex issues, customer retention, and driving loyalty through exceptional service.
