Highly accomplished and versatile customer service professional with a proven track record of success across multiple BPO environments. With extensive experience in directory assistance and technical support for telecommunications, I have consistently provided exceptional service while driving sales and achieving promotions. As a Service Delivery Administrator - Sales Lead, I effectively managed sales output, streamlined data analysis, and delivered impactful reports using Excel, Word, and Powerpoint. I excelled in ensuring call quality through meticulous review and provided valuable coaching and training to agents. With a keen eye for detail, I efficiently tagged recorded calls for auto dealerships and analyzed ticket prices for an e-commerce company, optimizing market value. Having recently transitioned to a full-time home-based setup, I am ready to leverage my expertise in delivering superior customer service and driving sales, whether inbound or outbound. My proficiency in Excel, Word, and Powerpoint is complemented by my unwavering determination, diligence, and a strong eagerness to learn. In addition, I have showcased my skills as an Intake/Legal Assistant for a family law firm in Florida and as a charismatic appointment setter for a life insurance company. If you are see----------- a top-performing professional who can excel in various roles and provide a charming and engaging presence, I am ready to contribute my talents to your organization's success. Let me be the driving force behind your team's achievements.
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