I am an experienced E-commerce Customer Support Specialist managing 80–120+ tickets per shift for a Shopify-based lingerie brand using Gorgias.
I handle order tracking inquiries, refunds, exchanges, address updates, and order edits while maintaining fast response times and company policy compliance. I am detail-oriented, organized, and experienced in high-volume inbox management.
I am available for long-term support and ready to help growing e-commerce brands deliver excellent customer experience.
I am comfortable working independently, following SOPs, and representing a brand professionally through written communication.
