I bring 14 years of extensive BPO experience, including 12 years as a Team Leader and 2 years as a Customer Service Agent, with proven expertise in driving team performance, achieving KPIs, and delivering excellent customer experiences. Being bilingual in Spanish and English, I am adept at managing diverse customer interactions and cross-cultural communication.
I am a results-driven, goal-oriented leader with a strong track record in customer relations, analytical problem-solving, and process improvement. Beyond frontline management, I have solid experience in administrative and operational support, including email and workflow management, report generation, and data analysis using MS Excel, PowerPoint, and Word.
My strengths lie in coaching and mentoring teams, ensuring operational efficiency, and fostering an environment that balances productivity with employee engagement. I am a dedicated, adaptable, and hardworking professional who thrives in fast-paced, target-driven environments.
