I have 4–5 years of experience in the BPO industry and 10 months as a Virtual Assistant. Most of my background is in customer service, handling various accounts across telecom, healthcare, and car rentals. My responsibilities have included processing payments, managing billing concerns, handling inbound/outbound calls, processing reservations, scheduling patient appointments, retrieving medical records, and providing email/chat support. I also have experience in sales, offering product upgrades, and assisting clinics with scheduling, inquiries, and pharmacy coordination.
