I help Shopify stores handle the side of e-commerce most people avoid - chargebacks, disputes, frustrated customers, tracking issues, and refund escalations.
Right now, I support Shopify brands using PayPal and Airwallex, handling dispute cases daily across Unauthorized Transactions, Item Not Received claims, duplicate payments, subscription disputes, and cancelled-order chargebacks. On busy days, I manage 80–100 cases while keeping responses organized and submitted before deadlines.
I’m comfortable working inside Shopify Admin, PayPal Resolution Center, Airwallex Disputes, Zendesk, Gmail, and Google Workspace. I also reconcile tracking through USPS, UPS, FedEx, 17track, YunTrack, and CJ Packet to build evidence and resolve customer issues properly.
When email support isn’t enough, I’m comfortable speaking directly with customers to de-escalate situations, explain what happened, and help resolve disputes before they become bigger problems.
I work well independently, keep clean documentation, and don’t need constant supervision to stay on top of tasks. Available full-time during US EST hours.
Verified