Customer-focused customer service/order support representative with over 3 years of experience handling high-volume inbound and outbound calls, chats and emails for a retail account. Skilled in resolving customer issues and maintaining high satisfaction ratings. Proven ability to stay calm under pressure and deliver exceptional service. I have knowledge in using Microsoft office, Google Workspace, Zoom, Ms Teams, Outlook, Calendar and other communication tools. Also, can manage email and outlook. I am very adaptable and can learn quickly with new tools I am not familiar with. I’m confident in my ability to work independently while making sure deadlines are met.
