Hello, I’m Eric, a highly motivated and performance-driven professional with extensive experience in team leadership and operations within the BPO industry. I bring over seven years of proven experience as a Supervisor and Team Leader, where I successfully managed teams, drove performance metrics, and supported continuous process improvement.
In addition to my leadership background, I have one year and six months of hands-on experience in credit repair dispute processing, working in compliance with Metro 2 formatting standards to ensure accuracy and regulatory alignment.
My professional journey includes roles such as Senior Quality Assurance Specialist, Social Media Content Moderator, and Sales Representative focused on stock market and crypto trading investments. These roles have strengthened my analytical skills, attention to detail, and ability to adapt across diverse business functions.
I am passionate about delivering results, maintaining high standards of quality, and contributing meaningfully to organizational growth through discipline, collaboration, and continuous learning.
