Accomplished professional with over 17 years of experience in customer service and customer success, including 10+ years in leadership and management roles across global organisations. Currently leading a multinational team at the Financial Times as a Customer Success Team Manager, managing 4,000+ B2B accounts spanning APAC, EMEA, and the Americas, while mentoring and developing high-performing account managers and CS professionals. Equally passionate about education, with 5 years of teaching experience as a college professor and academic contributor in Mathematics, English, and Business at several institutions. Demonstrated excellence in curriculum development, student engagement, and classroom leadership. Backed by an exceptional academic portfolio, holding advanced degrees in Business and Education.
