Operations professional with 5+ years of experience in customer service, team leadership, and business operations. My career has evolved from frontline customer support to leading contact center teams and supporting executive-level operations in the real estate industry.
I have experience in operations management, KPI delivery, performance coaching, process improvement, stakeholder coordination, administrative support, and marketing operations. Whether managing customer escalations, supporting cross-functional projects, or streamlining workflows, I focus on driving efficiency, collaboration, and positive outcomes.
I am always open to opportunities where I can contribute my leadership, operational, and organizational skills while continuing to grow professionally.
Note: While I don’t use Timeproof, I ensure accountability through detailed progress reports, regular client updates, and the use of reliable project management tools (Trello, Asana, Slack, etc.) to provide full transparency on tasks and hours worked.
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