I am a Registered Nurse with over 10 years of healthcare experience, including hospital bedside care, clinical instruction, public health administration, and more than 3 years of remote healthcare virtual assistance supporting international clients, including Australian and US healthcare settings.
I specialize in Healthcare Administrative Support, Medical Virtual Assistance, EMR Documentation, Pre-Charting, Scheduling Coordination, and Patient Communication. I have extensive experience managing patient schedules, shift rostering, appointment coordination, and maintaining accurate and compliant electronic medical records (EMR). I prepare structured pre-chart notes, document History of Present Illness (HPI), update clinical and billing notes, and ensure medical records are complete, organized, and audit-ready.
I also support healthcare operations through administrative tasks such as email and inbox management, data entry, staff scheduling, payroll tracking, credential and compliance monitoring, reporting, and onboarding support. I have experience working with healthcare workflows that require strong attention to detail, time management, and coordination across multidisciplinary teams.
In revenue cycle and billing support, I assist with payment posting, accounts receivable tasks, eligibility and benefits verification, claims review, and insurance denial analysis to help improve resolution and turnaround time.
I have completed NDIS-related training, including the NDIS Worker Orientation Module, New Worker NDIS Induction Module, NDIS Supporting Effective Communication, and NDIS VA training. This has provided me with a strong foundational understanding of NDIS principles, participant-centered care, and administrative support within disability services.
My clinical and public health background enhances my understanding of medical terminology, provider workflows, and healthcare compliance standards. I am HIPAA-certified, highly organized, detail-oriented, and capable of working independently in fast-paced remote healthcare environments.
I am committed to providing reliable, accurate, and high-quality virtual support to healthcare providers and allied health teams across Australian, US, and international healthcare settings.
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