Results-driven Customer Success and Business Development professional with 15+ years of experience across BPO, SaaS, AdTech, e-learning, recruitment, and financial services. Proven ability to drive customer retention, revenue growth, and long-term partnerships through consultative engagement, data-driven strategy, and cross-functional collaboration. Strong background in post-sales account management, onboarding optimization, upsell/cross-sell initiatives, and team leadership for enterprise and SMB clients across ANZ and global markets
