I am a BPO professional with 16 years of experience in Operations, Customer Service, Project Management, and Quality Assurance, supporting global clients across IT services, operations support, customer service, and project coordination.
Throughout my career, I have worked with companies such as Accenture, Infosys BPM, CSS ICT Services, and IBM, handling customer support, ticket management, quality assurance, onboarding coordination, escalation management, technical support, and operational reporting.
I specialize in:
Operations Support
Customer Service & Client Communication
Quality Assurance & Process Improvement
Ticket & Incident Management
Technical Support
Team Coordination & Coaching
SLA & KPI Management
Project & Administrative Support
I am highly experienced in working within fast-paced remote environments and using tools such as Salesforce, ServiceNow, Autotask, Microsoft Office, Google Workspace, Slack, Zoom, SharePoint, and Teams.
My goal is to help businesses improve customer satisfaction, operational efficiency, and overall team performance through reliable and proactive support.
High Priority Skills:
Operations Support
Customer Support
Technical Support
Quality Assurance
Service Desk
Ticket Management
Project Coordination
General VA
CRM Managemen<8efe80624d780eba0c6493ec45140364>;Email Support
Process Improvement
SLA Management
Incident Management
Data Entry
Team Management
Reporting & Documentation
Tools:
Salesforce
ServiceNow
Microsoft Excel
Google Workspace
Slack
Zoom
SharePoint
Microsoft Teams
Autotask
TeamViewer
Certifications: ITIL v3 Foundation. ITIL v4 Foundation, Lean Six Sigma White Belt, Lean Six Sigma Yellow Belt
Verified