Experienced in managing end-to-end guest communications and client accounts across platforms such as GoHighLevel, Salesforce, Genesys, Dialpad, and SalesMessage CRM. Skilled in handling inquiries, reservations, and escalations with professionalism, ensuring seamless customer experiences and strong client relationships. Adept at workflow automation, scheduling, and maintaining accurate CRM records to optimize efficiency. Strong background in property management and executive support, with excellent organizational, problem-solving, and communication skills.
Skills:
Guest & Client Communication (Airbnb, VRBO, -----------)
CRM Management (Salesforce, GoHighLevel, Genesys, SalesMessage)
Inbound/Outbound Communication (Email, Dialpad, SMS)
Workflow Automation & Scheduling
Conflict Resolution & Customer Satisfaction
Property & Operations Coordination
Strong Written & Verbal Communication
