Customer Service & Communication
Experience handling insurance and telecommunications accounts, resolving billing, technical, and general inquiries.
Skilled in providing email and phone support, delivering clear solutions, and ensuring customer satisfaction.
Proactive in retention efforts, preventing customer churn through effective engagement.
Data & Document Management
Strong proficiency in MS Office tools (Word, Excel, PowerPoint, Access) for encoding, reporting, and data organization.
Experienced in maintaining accurate records, logs, and databases, ensuring data integrity.
Skilled in filing, organizing, and verifying supporting documents (invoices, receipts, quotations).
Sales, Inventory & Logistics Support
Background in inventory management, quality control, and scheduling product deliveries.
Prepared quotations, invoices, and delivery receipts while coordinating with suppliers and clients.
Knowledgeable in price negotiation and managing supporting documents for financial requests.
Technical & Problem-Solving Skills
Adept at troubleshooting customer concerns and ensuring smooth operations across teams.
Comfortable using CRM tools (RingCentral) and adapting to new systems quickly.
Strong analytical and problem-solving abilities in both customer-facing and back-office roles.
Languages
Fluent in English and Filipino.
