Hi, I’m JIA — a Virtual Assistant and Customer Service Specialist with 6 years of experience delivering exceptional customer support, resolving inquiries efficiently, and helping businesses maintain smooth day-to-day operations through strong communication, organization, and problem-solving skills.
I’ve supported teams by managing deal lifecycles, maintaining accurate CRM records, analyzing pipeline data, coordinating schedules, handling inbox management, and resolving customer inquiries efficiently and professionally.
Core Skills
• Customer Support (Email, Chat & Phone)
• Virtual Assistant & Administrative Support
• CRM Management & Data Entry
• Pipeline Management & Deal Tracking
• Calendar & Schedule Management
• Inbox & Email Management
• Reporting & Spreadsheet Management
• Process Improvement & Workflow Coordination
• Cross-Functional Team Collaboration
• Documentation & Record Management
Software & Tools
• HubSpot
• Zendesk
• Kustomer
• Google Workspace (Gmail, Google Calendar, Google Sheets, Google Docs, Google Drive)
• Microsoft Office (Excel, Word, PowerPoint)
• Slack
• Zoom
• Canva
• Dropbox
• ChatGPT
• CRM & Helpdesk Platforms
• Project Management & Collaboration Tools
• Email & Calendar Management Systems
• Data Entry & Spreadsheet Management Tools
Detail-oriented, organized, and proactive, I enjoy creating structure, improving workflows, and helping teams stay aligned and productive. I’m always open to opportunities where I can contribute my skills in customer support, operations, administration, and virtual assistance.
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