I have over 10 years of experience in the BPO industry, specializing in customer service across various industries including food delivery, ride-sharing platforms, telecommunications, and retail. My expertise lies in handling customer concerns through chat, email, and messaging channels, ensuring high-quality support and customer satisfaction.
In addition, I have 1 year of experience as a Team Leader for a retail account, where I was responsible for coaching, mentoring, and monitoring performance to drive team success. My role also involved preparing documentation, analyzing team performance, and implementing process improvements to achieve KPIs and maintain service excellence.
I am passionate about delivering outstanding customer experiences, building strong client relationships, and supporting team development to enhance overall performance.
