Results-driven Virtual Assistant with over 4 years of BPO experience specializing in US Healthcare, Telecommunications, Customer Retention, Technical Support, and Customer Service. I have successfully supported US-based customers by resolving complex concerns, retaining valuable accounts, providing technical assistance, and delivering exceptional customer experiences.
As a Retention Specialist in the telecommunications industry, I consistently met and exceeded performance goals by building strong customer relationships, handling objections effectively, and identifying solutions that increased customer loyalty while driving business growth. I was also recognized as a Top Performing Agent for my strong sales performance and commitment to excellence.
My experience in US Healthcare strengthened my attention to detail, professionalism, confidentiality, and ability to work accurately in fast-paced environments. I am proficient in CRM systems, Microsoft Office, Google Workspace, email management, data entry, live chat, appointment scheduling, and administrative support.
I also have experience verifying insurance eligibility and benefits, documenting patient information accurately, and maintaining strict confidentiality while providing excellent customer service.
I am a fast learner, highly organized, dependable, and committed to delivering high-quality work. I adapt quickly to new tools and processes and always strive to exceed expectations. I am seeking a long-term opportunity where I can contribute my experience, dedication, and strong work ethic to help your business grow.
I have experience in the healthcare industry, including supporting a US healthcare account at Wellcare. I also completed pre-enrollment upskilling training focused on healthcare processes, customer support, and handling healthcare-related concerns. My BPO experience in healthcare and telecommunications has helped me develop strong communication skills, attention to detail, and the ability to assist customers professionally.
