Detail-oriented and compassionate Medical Virtual Assistant with hands-on experience supporting U.S.-based healthcare providers. Skilled in managing 90+ daily patient calls, scheduling 30+ appointments, and maintaining accurate EMR/CRM records with strict confidentiality. Known for delivering clear, empathetic patient communication while efficiently coordinating with healthcare teams. Bilingual in English and Cantonese (service-level), bringing strong adaptability in diverse patient interactions and fast-paced environments.
