Resourceful and detail-oriented professional with over 10 years of experience in the BPO industry, providing exceptional support across inbound/outbound calls, chat, email, and ticketing systems. Skilled in handling administrative tasks, scheduling, data entry, and customer support with efficiency and accuracy. Experienced in using tools like ServiceNow, Microsoft 365, and other business applications. Adept at multitasking, problem-solving, and maintaining a high level of professionalism in fast-paced environments. Committed to delivering excellent service, supporting business operations, and helping clients achieve their goals.
