Most recently, I worked with AlphaSense Expert Insights as a Research Associate, where I focused on recruiting industry experts, gathering competitive insights, and supporting strategic analysis. In that role, I managed targeted outreach through Salesforce, organized and maintained prospect data, and sent personalized InMails on LinkedIn to connect with high-value contacts. I also helped manage my Research Manager’s inbox, making sure communication and follow-ups stayed on track.
Before that, I worked in the BPO industry supporting major U.S. brands like Dish Network and TWC-Spectrum. I handled both inbound and outbound calls, with responsibilities ranging from sales and upselling to customer support and retention. I also had the opportunity to work with ADP, HSBC, Google Operations Center, and PayPal, where I built a solid foundation across sales, marketing, quality assurance, and customer service.
I typically use Word or Google Docs for creating documents, Excel and Sheets for organizing or analyzing data, and Outlook or Gmail with Calendar to keep emails and schedules on track. I have hands-on experience with CRM tools like Salesforce and some knowledge of HubSpot and MailChimp. For communication and collaboration, I’ve used Slack, Zoom, LinkedIn, and Microsoft Teams. I tend to pick up new tools quickly, so I’m confident I can adapt to whatever platforms your team is already working with.
I’d love the opportunity to bring my experience to your business. If you’re looking for someone who delivers reliable and efficient support without compromising quality, I’d be excited to connect and see how we can achieve tangible growth with your business.
