Detail-oriented and proactive Network Operations Center (NOC) Engineer with hands-on experience in monitoring, troubleshooting, and maintaining IT infrastructure to ensure optimal system performance and uptime. Skilled in i----------- detection, root cause analysis, and rapid resolution of network and system issues across diverse environments. Adept at leveraging monitoring tools such as Datadog, Nagios, and Azure to identify and address anomalies before they escalate.
Strong background in providing Tier I/II support, collaborating with cross-functional teams, and adhering to SLA-driven service delivery. Proficient in escalation management, ticketing systems (Zendesk, Jirak), and clear documentation of technical i----------- to contribute to knowledge base growth.
Recognized for a proactive approach to minimizing downtime, excellent communication with stakeholders, and commitment to continuous learning. Holds certifications in Cisco Networking and Fortinet NSE, with a passion for advancing expertise in network security, cloud services, and IT operations.
