7 years of experience in customer service within fast-paced industries, including 4 years in telecommunications and hands-on support for U.S.-based food delivery platforms like DoorDash. Skilled in handling technical troubleshooting, billing concerns, service upgrades, and account management via phone, chat, and email in the telecom space. Experienced in food service support, assisting customers, drivers, and merchants with delivery delays, order concerns, and refunds, while ensuring speed, empathy, and guest satisfaction. Strong written English and interpersonal communication skills, with proven ability to think critically and take ownership in resolving issues. Proficient in CRM systems and live chat tools, with a Bachelor’s degree and a track record of maintaining excellent client relationships and high service quality standards.
In addition to my CSR background, I have worked as a Freelance Content Writer & Language Services Specialist, offering a diverse set of services including content creation, editing, translation, and localization. I specialize in crafting engaging, SEO-friendly content tailored to target audiences while ensuring linguistic accuracy and cultural relevance. This dual-career path has honed my ability to communicate clearly, adapt to diverse clients and markets, and manage time efficiently under tight deadlines.
