A dedicated professional with 3+ years of experience handling a US Healthcare Account. Proficient in providing patient support and member services, I am adept at complex administrative organization. I am committed to managing confidential plan information strictly following HIPAA policy and ensuring confidentiality. Highly adaptable and tech proficient, I can provide reliable virtual assistance that supports both clinical administration and effective policy management.
Here are the following services that I can help you with:
Customer Service: Provided specialized Member Services support by handling calls to address inquiries related to insurance coverage, plan benefits, claim processing, and authorization status. Partnered with providers, insurance representatives, and internal teams to resolve policy-related issues.
Administrative & Coordination: Facilitated necessary scheduling and referral processes by coordinating with provider offices. Accurately managed and updated confidential member information in the system, ensuring data integrity for billing and administrative processes.
Organizational & Reporting: Organized schedules and resources to maximize productivity, demonstrating strong administrative skills.
I am knowledgeable with the following tools:
- MS Office
- Google Workspace
- Trello
- Canva
I don't have experience handling EHR/EMR and Medical Scribing, but I am very much willing and eager to learn. I can always put my efforts to learn new things and give my 101% to help your business/company grow. Your growth and success is my happiness and success too.
