Results-driven professional with 13 years of extensive experience in customer service, including over 6 years leading teams across
various operational departments. Proven track record in launching initiatives that improved operations by 12–18% within a year
through strategic side projects and enhancements. Recognized for handling team of complex technical complaints specialists,
developing streamlined methods for complaint resolution, and receiving top team and leadership awards. Successfully organized
company engagement events and spearheaded improvements that elevated team performance, operational efficiency, and service
quality.
