A graduate of Mechanical Engineering with professional experience in customer service and virtual assistance. I have worked as a Customer Service Representative in a BPO environment, handling customer inquiries, issue resolution, and maintaining high satisfaction standards. I also have experience as a Customer Service Specialist VA, providing remote support, managing client communications, and ensuring efficient service delivery.
In addition, I have worked as a Caption Sorting VA and Scheduling VA, where I handled content organization, scheduling tasks, calendar management, and time-sensitive coordination. I am detail-oriented, highly organized, and adaptable, with a strong ability to balance technical knowledge and administrative support to meet business and client needs efficiently.
