Purchasing Officer, Social Media Customer Support (Chat, Ema

I have worked as a Virtual Assistant for a U.S. family-owned business. I served as a purchasing officer for almost 2 years. I'm responsible for purchasing construction materials for customer orders. Additionally, I worked as a collection officer for the same business for a year, following up with customers regarding past due accounts. I also have experience in customer service since 2008, assisting customers via inbound phone calls and latest was connecting with customers through social media platforms such as Facebook, X (formerly Twitter), Instagram, and responding on TripAdvisor reviews.