Dependable BPO specialist with 3 years of customer service experience supporting Microsoft 365 and 2 years in credit card collections. Skilled in dispute resolution, partner communication, and account recovery. Adept at handling licensing inquiries, billing concerns, and purchasing assistance for Microsoft partners, while also excelling in debt negotiation and recovery strategies. Recognized for professionalism, empathy, and consistent achievement of KPIs in fast-paced environments.
