Medical Virtual Assistant with 4 years of experience supporting US-based healthcare providers. Experienced in patient intake, appointment scheduling, insurance verification, and prior authorizations. Proficient in EHR management, HIPAA compliance, and payer portal navigation, with a strong track record of coordinating with insurance companies to secure timely approvals and maintain accurate clinical documentation.
EMR / EHR Software Experience
- Athena One (AthenaHealth / AthenaNet)
- eClinicalWorks (eCW)
- Epic
VOIP & Communication Tools
- RingCentral
- Frontier Communicator
- Communicator
Payer Portals & Insurance Follow-Ups
- BCBS (Blue Cross Blue Shield)
- Medicare
- Medicaid
- Tricare for Life
- Aetna
- UnitedHealthcare
- Optum RX
- Availity Portal
- eviCore
- Carelon
Prior Authorization Experience
- Radiology Imaging (CT, MRI, X-ray, Ultrasound)
- OB-GYN Imaging
- Gastroenterology Procedures
- Spine Procedures (Pain Management focus)
- Interventional Cardiology (e.g., Venous Ablation, 2D Echo)
- Specialty Pharmacy
- Prescription Refill Requests
Let’s work together to streamline your operations, reduce administrative burdens, and ensure timely approvals for better patient care!
