Hi, I'm Alessandra Pineda! a proactive, detail-oriented, and highly organized Virtual Assistant with 6 years of combined experience in Virtual Assistant role and customer support. I'm here to help streamline your operations, boost productivity, and deliver tailored support to meet your business needs.
Roles I’m Seeking:
Shopify/Amazon Virtual Assistant – where I can showcase my eCommerce training and customer/seller support expertise
General Virtual Assistant (GVA)
Executive Virtual Assistant (EVA)
Administrative Support VA
Insurance Support Assistant
Experience Overview:
1 and half years as Account Executive VA (Insurance Company – Florida, USA)
> Managing client policy renewals and maintaining client records
> Following up with clients via calls and emails
> Coordinating with carrier companies to process and update insurance policies
> Providing reliable and timely administrative support to insurance agents and clients
> Strong background in U.S.-based insurance processes and terminology
4 and half years in Customer Service (Voice & Non-Voice)
>Booking and hotel reservations
>Telecom and retail account support
>Provided excellent service via phone, chat, and email — handling complaints, inquiries, and technical issues
eCommerce Customer & Seller Support (AliExpress)
> Handled inquiries, complaints, and disputes
> Supported buyers and sellers, ensuring platform compliance and satisfaction
> Gained practical knowledge in marketplace operations and dispute resolution
Internship Experience:
School Guidance Intern: Student counseling and academic advising
Clinical Psychology Intern: Assisted in therapy sessions and assessments
HR Intern: Recruitment, onboarding, and employee records handling
- Tools & Skills
:> Google Workspace, Microsoft Office, Slack, Trello, ZoomCRMs, Shopify, Amazon Seller tools, LiveEngage, AMS360, Canva, Buffer, ChatGpt
> Fluent in English (spoken and written)
> Excellent communication, time management, and multitasking skills
Why Work With Me?
I bring a strong mix of admin support, customer service, and eCommerce expertise, plus a deep commitment to professionalism, accuracy, and client satisfaction. With formal eCommerce training and hands-on experience from AliExpress support, I’m ready to take on whether Shopify or Amazon VA roles, general virtual assistance, or administrative support.
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