I’m a detail-oriented and compassionate professional with over 8 years of experience in customer service, training, and team support—primarily within the healthcare industry. I’m now transitioning into the world of virtual assistance, where I bring strong communication skills, a deep understanding of healthcare operations, and a commitment to helping others stay organized and informed.
Throughout my career at Optum, I’ve supported providers with claims, authorizations, and benefit inquiries, led training sessions for new hires, and coached teams to deliver excellent service. I thrive in remote environments, am quick to learn new tools, and love creating clarity in complex situations.
