• Teamwork – Ability to collaborate effectively within diverse teams. • Time Management – Skilled at prioritizing tasks and meeting deadlines in fast-paced environments. • Leadership – Experience in mentoring and guiding individuals to achieve personal and professional growth. • Effective Communication – Strong verbal and written communication skills with proficiency in English (basic) and Tagalog. • Critical Thinking – Adept at analyzing issues, solving problems, and making sound decisions under pressure.

Advocate Coach
Optum | 2023 – 2024 | Healthcare Account – Provider Services
• Guided and mentored tea-----------mbers, fostering personal and professional development.
• Assisted healthcare providers with inquiries regarding patient care, insurance claims, and billing.
• Ensured accurate and timely delivery of information to support quality patient care.
• Strengthened leadership, coaching, and problem-solving skills while handling sensitive healthcare data.

Customer Service Representative
VXI Holdings | 2021 – 2023 | Direct TV Account
• Managed customer inquiries and provided solutions to enhance customer experience.
• Troubleshot technical issues and delivered resolutions effectively.
• Maintained high professionalism while ensuring customer satisfaction in a fast-paced setting.

Customer Service Representative
Teleperformance | 2019 – 2021 | Healthcare Account
• Assisted customers with healthcare-related concerns, providing clear and accurate information.
• Handled billing inquiries, service issues, and policy questions efficiently.
• Delivered excellent customer support while meeting performance and quality standards.