I’m Lindy Tumulak, a dedicated Customer Support Virtual Assistant with 4+ years of experience in healthcare, travel services, property management, and lead generation. I help businesses deliver seamless customer experiences by managing inquiries, handling reservations, coordinating with providers, and ensuring clients receive timely solutions.
I bring expertise in:
? Multichannel customer support (phone, chat, and
email)
? Healthcare member services & provider coordination
? Travel bookings (flights, hotels, cars, and activities)
? Rental property and short/mid-term stay support
? Lead generation and client conversion
? Foundational knowledge in Dental VA tasks (patient coordination, scheduling, records handling)
Technical Tools & Platforms:
? RingCentral / Cebod – phone systems & call handling
? Microsoft Teams – calls, chat, and meetings
? Zoom / Google Meet – video meetings
? Podio – CRM & workflow management
? Intercom – chat & customer support
?
Tawk.to – website live chat
? OpenDental – dental practice management knowledge (appointment setting, records support)
I’m known for being reliable, detail-oriented, and proactive, ensuring smooth operations, satisfied customers, and consistent business growth.
