I am a results-driven and people-focused BPO professional with 18 years of progressive experience in the call center industry. I have held various leadership roles, most recently serving as a Senior Operations Manager, where I successfully led site-wide operations for a call center based in Iloilo City, Philippines.
My expertise includes operations management, performance optimization, client relations, workforce leadership, and strategic planning. I have a strong track record of improving KPIs, developing high-performing teams, and managing large-scale campaigns across different verticals.
I’m now looking to bring my skills to a remote work environment where I can continue driving performance, efficiency, and team success. I am highly adaptable, tech-savvy, and committed to delivering excellence in every role I take on.
