Experienced Software Engineer and Support Specialist skilled in SQL, API development, web development, and system troubleshooting. Proficient with Ruby on Rails, Snowflake, dbt, Jenkins, Jira, Metabase, Zendesk, Confluence, and GraphQL. Adept at analyzing technical issues, optimizing workflows, and delivering clear solutions.
Work Experience: Support Engineer L3Support Ninja INC.April 2024 – January 2026Ability to manage and resolve client issues by providing effective solutions and ensuring timely responses.Ability to track, manage, and ensure SLA compliance to maintain service quality and client satisfaction.Ability to support a SaaS platform by resolving complex issues involving segmentation logic, workflow automations, SFTP uploads, and email rendering.Ability to investigate and resolve bugs by systematically identifying, analyzing, and addressing technical problems.Ability to investigate and analyze data discrepancies using SQL and internal debugging tools.Ability to utilize Snowflake for data analysis, managing large datasets, and generating insightful reports.Ability to work with Jinja templating to create dynamic content and customize data-driven reports and applications.Ability to manage databases with PostgreSQL, optimizing queries and database performance for efficient data handling.Ability to monitor syncs to maintain data consistency and ensure that updates across systems are accurate and timely.Ability to use Jira for tracking tasks, managing project workflows, and collaborating across teams effectively.Ability to utilize Jenkins to automate build and deployment processes, ensuring continuous integration and delivery.Ability to explore and visualize data using Metabase, enabling teams to make informed, data-driven decisions.Ability to manage customer support workflows and communication efficiently using Zendesk.Ability to use PagerDuty for I----------- Management, ensuring quick response and resolution of operational issues.Ability to use Confluence for documentation, knowledge sharing, and effective team collaboration.Software Developer MASHUP GARAGEMarch 2023 - March 2024 Proficient in updating scripts to maintain accurate data and troubleshoot issues.Ability to create query mutations using GraphQL Skilled in using GraphQL to efficiently manage and manipulate data.Ability to create query mutations using GraphQL Strong communication skills, effectively conveying feedback and task statuses. Ability to create query mutations using GraphQL Organized task management and progress reporting ability. Ability to update web scripts using Web Applications like HTML, CSS and ReactJs Ability to communicate with Team regarding all feedbacks , concerns and status of all tasks given. Web And API Developer DIGITAL SPACE EXPLORER July 2021 - March 2023 Support analysis of Database schema, Tables and Views. Involved in reporting development, testing, implementation and maintenance with timely delivery against aggressive deadlines. Ability to update scripts to identify and address data quality issues correct the mismatch data. Ability to maintain system worker where most imports and exports of records are processed Ruby on Rails 5 Ability to provide API Endpoints for Mobile Android and IOS data by using Ruby on Rails and Jbuilder Ability to migrate previous versions of API Endpoints from new versions Ability to develop and deploy RESTful API endpoints using PL/SQL, enhancing data interaction and integration within existing systems.Ability to apply the MVC (Model-View-Controller) design pattern for structured and scalable application developmentAbility to implement full CRUD (Create, Read, Update, Delete) operations in PL/SQL for efficient data management and seamless user interface integration.Ability to monitor daily transactions , errors , CPU percentage using New Relic Ability to update web scripts using Web Applications like HTML, CSS and ReactJs Ability to communicate with Team regarding all feedbacks , concerns and status of all tasks given. IT Developer TRANSCOM Worldwide July 2019 - May 2021 Developed database objects like Stored Procedures, Functions, Packages and Triggers using SQL Develop, Update and Maintain SQL scripts and packages using SSIS, Altitude USupervisor and Altitude Script Developer Support analysis of Database schema, Tables and Views. Involved in reporting development, testing, implementation and maintenance with timely delivery against aggressive deadlines. Ability to update scripts to identify and address data quality issues correct the mismatch data. Ability be part on migration development where project will be able to convert from Altitude into Go Contact Platform Ability to migrate scripts and reports from Altitude v7 into Altitude v8 Monitors Job scheduling tasks from SQL Server database and provide solutions when the Job fails. Handled fast paced from assigned i-----------. Communicate with clients by giving timelines and task updates. Ability to create ticket and tasks documentation. Communication skills, interpersonal, analytical skills and ability to perform as part of a team.Software Developer Metropolitan Bank and Trust Company January 2019 - May 2019 Created Stored procedures to replace legacy application with Oracle PL/SQL Collaborated with QA and Oracle Database managers for apps testing and security purpose.Prepared routine and ad hoc status reports.
