I’m a tech-driven professional with over five years of experience in customer service and technical support, now transitioned into application support in the data center infrastructure management (DCIM) space.
I began my career at Concentrix, where I advanced from Technical Support Representative to Subject Matter Expert (SME), supporting satellite TV services and account management. I provided real-time guidance to Tier 1 agents, shared best practices, coached using the DIRECT feedback model, and submitted daily service quality reports.
I then joined Majorel, delivering chat-based technical support for mobile devices such as phones, tablets, and wearables. I guided customers through troubleshooting, repair scheduling, and knowledge base navigation to ensure a seamless support experience.
After that, I worked at IHG Hotels & Resorts as a Reservation Sales Specialist, helping guests with bookings, loyalty program concerns, and tailored travel recommendations. This role further strengthened my communication, upselling, and problem-solving skills in a global hospitality setting.
Currently, I serve as a Junior Application Support Specialist for Cormant-CS, a data center infrastructure management (DCIM) solution under BGIS, via TalentHero. I support enterprise clients by resolving system issues, reviewing logs, maintaining data accuracy, and ensuring optimal performance of the Cormant-CS platform.
I’m passionate about resolving complex technical issues, improving user experience, and expanding my expertise in DCIM, infrastructure platforms, and enterprise support environments.
