Resourceful and customer-focused IT Service Desk professional with a strong foundation in system administration, technical troubleshooting, and end-user support across Windows, Unix, and Linux environments. Adept at resolving issues related to Software, Account Management, VPN, MFA, Active Directory, and group policy with precision and urgency. Known for translating complex technical concepts into clear, actionable solutions for non-technical users, ensuring seamless service delivery and user satisfaction.
