Hi! I’m Kenneth, a goal-driven and detail-oriented professional with extensive experience as a Virtual Administrator for an international jewelry store and luxury brand retailer. I bring strong expertise in accounting, sales, logistics, shipping, and social media management, combined with a passion for customer communication and understanding client needs and pain points.
With a degree in Computer Technology, I offer a solid technical foundation to support business operations. My professional background includes roles in accounting, microfinance, timekeeping, and inventory management. I also have exceptional experience as an Operations Manager for virtual jewelry and luxury brand stores based in Tokyo, Japan—overseeing daily operations, ensuring seamless workflows, and driving customer satisfaction.
In addition to managing back-end operations, I excel in customer service both online and by phone, ensuring clients receive a premium experience that reflects the values of a luxury brand.
Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar, Meet)Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Project Management Tools (Click Up, -----------)Communication Platforms (Slack, Zoom, Microsoft Teams, Messenger)Social Platform Management - Meta BusinessDesign Tools (Canva, Adobe Photoshop, Illustrator – if applicable)
I am highly motivated and open to opportunities that align with my experience, and I am equally eager to take on new roles where I can quickly learn and excel with the appropriate training.
