I am a highly skilled professional with over 9 years of experience in both customer service and healthcare support, including team leadership. I specialize in managing patient care, scheduling, processing medication refills, coordinating with pharmacies, relaying blood work results, closing care gaps, obtaining medical records, and facilitating effective communication between providers and patients. I am proficient in using EMR/EHR systems and knowledgeable about HIPAA compliance, ensuring accurate and secure handling of patient information. My background has strengthened my ability to manage high-volume calls, resolve complex issues, and deliver exceptional client support. I am detail-oriented, adaptable, and a strong problem-solver, committed to providing efficient, high-quality service in a remote setting.
