IT-Servicedesk / IT Support

• AV / IT Service Desk Operations

• Ticket Queue Management (Multi-Queue Monitoring)

• Incident Triage & Initial Troubleshooting

• SLA Compliance & Follow-ups

• Clear Technical Documentation

• User Support (Phone, Chat, Email)

• Active Directory (Account Creation, Password Reset/Unlock)

• Remote Troubleshooting

• MS Office (Word, Excel, PowerPoint)

• Customer Service & Communication