I am a dedicated and detail-oriented Virtual Assistant with over 3 years and 9 months of experience in customer service and administrative support. I specialize in handling high-volume inquiries, managing accounts, and providing efficient operational support in fast-paced environments.
I have experience using Salesforce CRM to manage customer records, document cases, process payments and refunds, and track service requests. In addition, I support short-term rental operations by assisting guests and property owners with booking management, calendar coordination, inbox management, and issue resolution.
I am highly organized, reliable, and comfortable working independently in a remote setup. My strengths include strong communication skills, attention to detail, time management, and the ability to quickly learn new systems and tools.
I am committed to delivering quality work, meeting deadlines, and helping businesses run smoothly behind the scenes.
