Hello! I’m Maria Aiza Antoinette Nolos, a dedicated professional with 11 years of experience in mortgage servicing, reverse mortgage support, and lending assistance, plus 2 years in telecommunications customer care. My career has been built on delivering outstanding customer experiences, guiding clients through financial processes, and providing reliable support across different industries.
Mortgage & Lending Expertise (11 years)
I have extensive experience as a Mortgage Customer Representative, Reverse Mortgage Specialist, and Lending Assistant. I’ve supported clients with loan applications, documentation, and account inquiries while ensuring they fully understand their options. Working with reverse mortgage clients taught me to combine patience, empathy, and financial knowledge to make complex terms clear and reassuring.
Cold Calling & Lead Generation
Beyond servicing accounts, I am skilled in cold calling, lead generation, and appointment setting. I know how to connect with potential clients, present services effectively, and build rapport that leads to successful business opportunities.
Telco Account Support (2 years)
My time handling telecommunications accounts gave me strong skills in managing high-volume inquiries, resolving technical and billing issues, and maintaining professionalism under pressure. This experience sharpened my communication, problem-solving, and multitasking abilities.
