I am a highly skilled IT Service Desk Engineer and Technical Support Specialist with over 10 years of experience in customer service, technical troubleshooting, and IT support operations. My expertise spans Microsoft 365 administration, Active Directory, hardware/software configuration, ticketing systems, and i----------- management. I have a proven ability to resolve complex technical issues, mentor junior staff, and maintain high service levels in fast-paced environments.
Throughout my career, I’ve worked with global companies in both technical support and customer-facing roles, ensuring seamless IT operations and user satisfaction. I specialize in:
Advanced technical troubleshooting and remote support
Microsoft 365 support, training, and administration
Active Directory & user access management
Service desk management & escalation handling
Documentation, knowledge base creation, and user training
Strong communication, analytical, and problem-solving skills
I am detail-oriented, process-driven, and committed to delivering top-quality service while fostering long-term client relationships. Whether resolving technical concerns, streamlining IT processes, or providing customer education, I bring professionalism and dedication to every task.
