Healthcare Medical Virtual Assistant

I am a dedicated and detail-oriented Medical Virtual Assistant with hands-on experience in the U.S. healthcare industry.

As a Customer Service Representative for 5 years, I have supported healthcare providers and insurance companies with tasks including member verification, benefits and authorization confirmation, claim verification, billing adjustments, and appeals review — particularly for Out-of-Network negotiations.

I’m highly familiar with medical insurance processes and HIPAA-compliant communication, and I take pride in providing accurate, timely, and efficient administrative support. My background allows me to understand both provider and patient perspectives, ensuring smooth coordination and clear communication.

Key Skills:
Member & Insurance Verification
Benefits & Prior Authorization Confirmation
Claims Review, Adjustments & Appeals
Out-of-Network Negotiation Support
Medical Terminology & Documentation
HIPAA Compliance
Strong English Communication (Written & Verbal)
Reliable, Organized & Self-Motivated

I’m now seeking long-term opportunities as a Medical VA where I can continue to help healthcare professionals streamline operations, reduce admin burdens, and deliver excellent service to patients and members.